Refund and Returns Policy

We promise to be your trusted partner for cultivation by delivering the advice, service and convenience you deserve — all at competitive prices. If you are not fully satisfied with your purchased item(s), let us help you with a replacement, return or repair.

Overview

IMPORTANT: Items shipped to customers cannot be returned in a store. 
If you purchased your order online, you may return the item(s) within 7 days. Refunds for Buying Online are made by crediting the original method of payment, if proof of purchase is provided. “Proof of purchase” includes your original order confirmation email and a picture ID. You may return most unopened items within 7 days of purchase for a refund. Unfortunately we cannot accept ANY returns on Liquids, Nutrients, Trimming Machines, Lamps & Bulbs, Grow Tents, Trays, Harvest Tools or Discontinued Products.
All items must be returned unopened, in new condition, in original packaging and with all paperwork, parts and accessories.

Unopened Return Items

Unopened products can be returned within 7 days of customer receipt of shipment. A refund will be issued (less shipping and/or restocking fees) once the product is received at the designated warehouse and inspected. Shipping fees are non-refundable.

Returns must be authorized by IGS. Do not return items without the authorization from IGS. Unauthorized returns will be returned to sender. After requesting a return by phone, email or our website, you will receive an email with the address of the warehouse the item(s) should be shipped back to and instructions for the return. Items acquired through a “FREE” promotion at IGS cannot be refunded. 

Return Requirements

• Products must be free of scratches, dents or cosmetic defects and must not have been used.
• Products must be in new, resalable condition, and in the original, undamaged manufacturer’s packaging inside of a plain brown shipping box.
• Return must include all informational brochures, installation guides, cords & accessories.
• Original shipping fees are not refunded except due to a shipping error, shipping damage or manufacturer defect.
• All sales are final on Discontinued and Closeout items, there will be no returns or exchanges on these products.
• We REQUIRE that all shipments be inspected immediately upon delivery. Damages and discrepancies must be reported to IGS within 48 hours of receipt.

IGS reserves the right to refuse a return for any item not in like-new condition.Returns will be refused if the manufacturer’s packaging is damaged or missing. The products and packaging must be protected with a plain brown shipping box. 

Customers are responsible for restocking fees (20%), return shipping costs and the freight costs associated with sending the item(s) back to our warehouse in the same condition the shipment was delivered. Please purchase insurance for your return package with the carrier of your choice. IGS is not responsible for damaged, lost, or stolen return items.

Online Return Instructions:

1. To request a return, contact us by phone, email, or create a “Return Request” at IGS. All returns must be authorized.
2. Merchandise must be in its original packaging and placed in a shipping box to prevent any damage to the original packaging.
3. Remove and/or cover any existing shipping labels, stickers, or other identifying marks on the shipping box from previous shipments. Use a black marker to cover any existing labels or bar codes.
4. Products are not always returned to the original shipping location. You must address the return package to the warehouse address we provide in your Return Authorization email.
5. Refunds are issued within 7-10 business days on most successful returns.

Defective Products

In the case a product is defective within 30 days of receiving the order, we will exchange the product for a new one, issue a credit, or issue a refund after we receive and inspect the product. Please immediately contact us by phone or email if you discover one of our products is not working properly.

Warranty Claims 

In the case a product purchased at IGS fails outside of the 30 day defective return period, but within the manufacturer’s warranty period, IGS is happy to assist you with the claim process. Warranty claims are subject to the manufacturer’s terms. You may receive a replacement or repair at the manufacturer’s discretion. 

Order Cancellation

Once an order has physically shipped, partially or complete, it is considered fulfilled and will require a return subject to shipping and restocking fees, if applicable. Please contact IGS via email or by phone as soon as possible. Your order is not considered canceled until you have been notified verbally, or by email, that we were successful in canceling the shipment from leaving our warehouse. All canceled orders are subject to a 3% credit card processing fee deducted from the refund. Special Order items are not eligible for cancelation. 

Shipping & Delivery

We offer these methods for shipping your orders from IGS:

Ground & Freight 14-21 business days

Certain products may require additional days to process prior to shipping. All shipping methods apply to business days, not weekends or holidays. Not all items are available for all shipping methods. We sometimes offer free shipping for specific shipping methods in select categories, or free shipping site wide. Our shipping fees are calculated by the weight, dimensions, destination and shipping method. We reserves the right to notify you of any additional shipping charges necessary to deliver your order. Our web site attempts to estimate calculated shipping fees and sometimes it may not be accurate for a multitude of reasons: rural delivery locations, shipment requires multiple pallets, delivery to an island, etc. You will be immediately notified of additional shipping charges.

Where do we ship to?

We ship within the contiguous 48 states, as well as to *Alaska and *Hawaii. We do not ship outside of the United States.

*Promotions and/or discounts for shipping do not apply to Alaska or Hawaii. We do not offer local pickup.

Discrete Shipping

Privacy for many of our customers is of the greatest importance. We get it. Our packages are shipped in unmarked boxes without any identifying markings. Our pallet orders are wrapped in black for your privacy.

We do not disclose details of our packaging online but please rest assured that your order will not make any reference to the nature of the goods and will arrive in highly discreet packaging.

Shipping Methods & Transit Times

Most orders are processed within 14-21 business days. This does not include transit times. This estimate may vary depending on stock availability, order size, special handling requirements, and special order status. Transit times vary per carrier, shipment size, and destination. Customer orders may be fulfilled directly by the manufacturer or distributor to reduce cost and shipping time. In some cases we may choose to ship an order from multiple locations. Our customers are NOT charged for any additional shipping fees incurred if we decide to send your order in multiple packages.

Exceptions: We DO NOT ship to Post Office Boxes or Private Mail Box Locations. We ship daily to the USA, however, we advise you to check your local laws before placing an order with us as every state has a different stance on cannabis seeds and the laws are evolving all the time. By ordering from us you accept our Terms and Conditions of sale and confirm that sending cannabis seeds to your location is safe and that you take sole responsibility for the importation of the goods in the event that any laws are contravened during or after the importation.

Need help?Contact us at {[email protected]} for questions related to refunds and returns.